Shipping policy

Shipping Policy
Thank you for shopping with Orbit Lights.
Processing Time
All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
Shipping Time
Estimated delivery times:
United States: 7–21 business days
Canada: 7–21 business days
United Kingdom: 7–21 business days
Australia: 7–21 business days
Europe: 7–21 business days
Other countries: 10–30 business days
Please note that delivery times may vary depending on your location, customs procedures, and local postal services.

Customs Duties and Taxes 

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Delays
While we strive to deliver orders within the estimated timeframe, unexpected delays may occur due to customs inspections, weather conditions, holidays, or carrier-related issues.
Incorrect Address
Please ensure that your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us and we will do our best to assist you.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: pysanchynkirya@gmail.com
Instagram: @orbitlights